Refund Policy
Effective Date: 2025-01-01
Last Updated: 2025-09-04

At homiqi.co, we take pride in delivering high-quality custom products tailored to your needs. Due to the personalized nature of our items, our refund policy differs from standard products. Please read this policy carefully before making a purchase.

1. Eligibility for Refunds & Returns
   Standard Products (Non-Customized):
   Returns are accepted within 30 days of delivery for items unused, unopened, and in original packaging. Refunds require proof of purchase.

Custom Products (Made-to-Order):

General Rule: Custom products (e.g., personalized engraving, bespoke designs) are non-refundable unless defective, damaged, or materially different from the ordered specifications.

Exceptions:

Defective/Damaged Items: Full refund or replacement (including return shipping costs).

Specification Mismatch: If the product does not match agreed specifications, we offer a full refund or re-production.

Cancellation Before Production: If cancellation occurs before design and production starts, a full refund is issued. Once design and production begin, no refunds will be issued.

2. Non-Refundable Items
   Custom products (unless defective/damaged/mismatched).

Gift cards, downloadable software, and final sale items.

Products altered, used, or damaged by the customer.

3. Process for Requesting a Refund
   Contact Us: Email homiqib@gmail.com within applicable timeframe. Include:

Order number, photos/videos of the issue (e.g., defect), and a detailed explanation.

Assessment: We may request additional evidence or arrange a third-party inspection for complex cases. Response within 5 business days.

Return Shipping: For approved returns:

Standard Products: Customer pays return shipping.

Defective/Custom Mismatch: We cover return shipping via prepaid label.

Refund Processing: After receiving and inspecting the item, refunds are issued to the original payment method within 7 business days.

4. Exchanges & Alternatives
   Customized products do not offer exchange services.
5. Important Notes
   Return Costs: Customers are responsible for return shipping unless the return is due to our error.

Policy Visibility: Display this policy prominently on your website (e.g., footer, checkout page) to ensure customers see it before purchasing .

Dispute Resolution: For disputes, we prioritize negotiation mediation. If unresolved, follow legal guidelines in the customer’s jurisdiction.

6. Contact Us
   Questions? Email homiqib@gmail.com
   Response Time: We aim to reply within 1-2 business days.